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Medical records requests, fulfilled properly
Patients, attorneys, insurers, and agencies send their requests to Omega. We verify identity, process valid authorizations, and deliver records by mail or email. If you are a former patient of a practice we hold, start here.
Last updated September 14, 2026
Fulfilling records requests means receiving a request for a patient's medical records, confirming that the person asking has the right to receive them, and delivering a complete copy in the format they need, with every release documented. Omega does this for every practice in its custody, for the full retention period.
For patients and former patients
Your records did not disappear when your doctor retired. If Omega is the custodian, you are entitled to a copy, and the process takes three steps.
1. Submit the request form on this page. We reply with a HIPAA release form to sign.
2. We verify your identity and confirm what you are authorized to receive.
3. Receive your records by secure email or mail, or sent directly to your new provider.
For attorneys, insurers, and agencies
Third-party requests follow the same steps with the appropriate authorization or legal process: a signed HIPAA authorization, a subpoena, a court order, or a request under statutory authority. Each audience has its own page with details: Legal, Insurance, and Government Entities.
What we check before releasing records
Identity of the requester, matched against the patient record.
Authority: patient, parent or guardian, personal representative, or a valid authorization or legal process.
Scope: the dates, record types, and recipient named on the release.
Special protections: psychotherapy notes, substance use records, and HIV-related information follow their own rules and are released only when the authorization covers them.
Turnaround. Most complete requests are fulfilled within 10 business days. Urgent legal deadlines are flagged on intake.
FAQ
Questions we hear most
How do I get my medical records from a doctor who retired?
If Omega Medical Records is the custodian for that practice, submit the request form on this page. We send you a release form to sign, verify your identity, and deliver the records by mail or email. If you are not sure who the custodian is, contact us with the practice name and we will tell you.
How long does it take to receive my records?
Most requests are fulfilled within 10 business days of receiving a complete, signed release form. Under HIPAA a covered entity has up to 30 days; we work faster than that.
Is there a fee for copies of my records?
State law allows a reasonable, cost-based fee for copies. We quote any fee before we release records, and there is no charge to submit a request or to have records sent directly to your new physician in many states.
Can I request records for my child or a deceased parent?
Yes. A parent or legal guardian can request a minor's records. For a deceased patient, the executor, administrator, or a person authorized under state law can request them, with documentation of that authority.
What if I need only part of my chart?
Most states expect you to notify active patients and your state medical board when you close. We supply the patient-notification template and a dedicated records-request page for your practice, and we tell you what your board needs.
Closing a practice and want Omega to handle these requests for you?
That is the point of custodianship. Get a quote for the whole hand-off.
Hand Off the Records. Hold On to Your
Retirement. The compliant, lasting home for
medical records after a practice closes.
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